South Central Ambulance Service (SCAS)
South Central Ambulance Service (SCAS) – by Dave Johnson
As a newly elected Public Governor of the South Central Ambulance Service Trust (SCAS) – the NHS Ambulance service provider for the four counties of Oxfordshire, Berkshire, Buckinghamshire and Hampshire, and as a First Responder for SCAS in your local area, I would like to open communications with you as fellow local patients and villagers, potential “999” patients, and also as the “owners” of the service.
We are very fortunate in Wendover in that we have another SCAS governor in the Village – Robert Duggan, our Chair of the Parish Council.
SCAS provide Accident and Emergency service on the “999” system to around 4 million people in an area of approximately 3,500 square miles , 24 hours a day, 7 days a week. For the most life threatening calls, we have to meet Government targets of attendance in your home or place of work within 8 minutes. We also operate the NHS “111” service providing non-emergency service as an integrated platform alongside “999”
SCAS not only meet Government performance targets, but also receive approximately four times more compliments than complaints, and we currently have a 97% patient satisfaction rate. For a large part of the public’s time, we are an “invisible “service – that is, you only meet us when there is an emergency, but that doesn’t mean you should not think about how you may help our service.
How can YOU help us to continue to perform as this level of achievement?
By trying seeking appropriate routine treatment before things reach a crisis point
Remembering that it is an “Accident” or “Emergency” service, and not a substitute for seeking a routine appointment or telephone consultation with a GP
If you do need to call “999”, remember that the call taker in many instances stays on the line, but this does not delay the response as there are several people listening and acting simultaneously – it does not delay response.
If you are waiting for an Ambulance, if you have a person available or a neighbour, then position that person in order to attract the vehicle – even though our systems are very accurate, some house numbers or names can be quite well hidden
At night, put on a lot of lights, and move vehicles out of the way to allow easy access.
If you are a driver, use your mirror, and MOVE over when you see or hear blue lights and sirens. Equally, if you see our Swallowfield BMW Responder vehicle in your mirror with daytime headlamps on, please also give way, or move over, as we may also be on a 999 call to a life threatening emergency, but we are not permitted use of blue lights and sirens!
Finally, and most importantly I would appeal for anyone who would like to become a member of the SCAS Trust to join in sharing the day to day meetings, events, news and information of SCAS, and to give very important feedback to the Trust on how we performed for you, with your Ambulance service. Leaflets and membership forms are available from the Wendover Health Centre – if you wish to participate in what is YOUR AMBULANCE SERVICE.