Transport for Buckinghamshire scoops a National Award

People, left to right
James Bayley – Senior Asset Engineer
Ben Shaw – Senior Consultant Jacobs
Keith Carpenter – Asset Manager Transport for Buckinghamshire (TfB)
Elayne Swift – Asset Data Manger, TfB
Gary Fitch – Senior Associate Director Jacobs
Rob Smith – Director of Growth, Strategy and Highways Services BCC
Dave Roberts – Network Delivery Manager TfB

Transport for Buckinghamshire (TfB) was very proud to be announced as the overall winner of the Institute of Asset Management (IAM) Global Award – “Improving Customer Service through Collaboration” at the Institute of Asset Management awards on 27 November 2019.


TfB was successful in winning by making a step change in improved customer service. This was achieved by focusing and engaging elected County Councillors and executive management on asset management principles, ongoing Member meetings and increased stakeholder engagement. The result is a far better customer journey as well as genuine improvements in the highways asset.  


In attendance at the awards ceremony were Rob Smith, Director of Growth, Strategy and Highways Services at Buckinghamshire County Council, Andy Denman Operations Director for Ringway Jacobs and BCC political leaders along with the Transport for Buckinghamshire Asset team and Jacobs colleagues, who have been instrumental in achieving this success, once more demonstrating this successful and collaborative partnership.


The IAM received a huge number of entries for their annual awards this year, with excellent entries from around the globe covering a wide range of sectors. Their judges felt that the quality of the nominations was exceptional, highlighting pioneering achievements, outstanding international practice and great leadership in asset management.


TfB was very pleased for the hard work and collaborative approach from both Officers and Members to be recognised by such a well-respected, professional body, particularly given the strength of competition, globally, and across all sectors. The award builds upon the recognition the Asset Management approach had through the achievement of ISO 55001 Accreditation and the very real benefits of achieving Band 3 DfT Incentive funding.